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Find someone who truly gets you.

Join Australia's most trusted platform for educated professionals looking for meaningful, long-term relationships.

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Frequently Asked Questions

Everything you need to know about your EliteSingles account.

How do I reset my password? expand_more

Click the "Forgot password?" link on the login form above. You'll receive an email with a secure link to create a new password. The link expires after 1 hour for your security. If you don't see the email, check your spam folder or contact our support team.

Is my personal data safe? expand_more

Absolutely. We use SSL/TLS encryption for all data transmission and store your information on secure servers. EliteSingles never sells your personal data to third parties. You can read our full Privacy Policy for complete details on how we protect your information.

How does the matching algorithm work? expand_more

Our matching is based on the Five Factor Model of personality traits - a scientifically validated framework used by psychologists. When you sign up, you complete a detailed questionnaire. Our algorithm then analyses your responses and suggests 3-7 highly compatible matches to you every day based on shared values, lifestyle preferences, and relationship goals.

Can I change my email address on my account? expand_more

Yes. Once logged in, go to Account Settings ->Email Preferences. You'll need to verify your new email address by clicking a confirmation link we send you. For security reasons, we recommend keeping your account email up to date so you never miss a match notification.

What if my account has been locked? expand_more

After 5 unsuccessful login attempts, your account is temporarily locked for 30 minutes as a security precaution. You can wait and try again, or use the "Forgot password?" link to reset your credentials immediately. If you believe your account has been compromised, contact our support team right away.

Is EliteSingles free to use? expand_more

Creating an account and completing the personality test is completely free. The free membership lets you receive match suggestions and browse profiles. To send messages and access all features, you can upgrade to a Premium membership. We offer flexible plans starting with a 3-month option - because meaningful connections take time, not swipes.

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Frequently Asked Questions