Privacy Policy

1. Data Collection

We collect information that you provide directly to us, as well as information collected automatically when you use the Service.

Information you provide:

• Name, email address, date of birth, and gender
• Partner preferences (gender, age range, location)
• Personality assessment responses based on the Five Factor Model
• Profile photos and biographical information
• Payment information (processed securely by third-party payment processors)
• Communications with other members and with our support team

"Sensitive Information" such as religious beliefs, political views, or ethnic background is only collected when explicitly and voluntarily provided by you to enhance your matchmaking experience. You are never required to provide sensitive information.

Information collected automatically:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, pages visited, time and date of visits)
• Usage patterns and feature interaction data

2. How We Use Data

Your data is primarily used to facilitate meaningful matches and deliver a premium dating experience. Specifically, we use your information to:

• Operate our proprietary personality-based matching algorithm
• Generate daily match suggestions tailored to your preferences
• Personalise your experience, including profile displays and content
• Verify your identity and prevent fraudulent accounts
• Process payments for Premium subscriptions
• Communicate with you regarding matches, messages, and service updates
• Improve our matching technology and user experience through aggregated analytics
• Comply with legal obligations and enforce our Terms of Service

We do not use automated decision-making that produces legal effects concerning you without human review.

3. Information Sharing

We do not sell your personal data to third parties. Your information is shared only in the following limited circumstances:

• With other members: Your profile information (as configured in your privacy settings) is visible to other EliteSingles members.
• With service providers: We engage trusted third-party companies to assist with payment processing, hosting, analytics, and customer support - all under strict confidentiality agreements.
• With service providers: We may share data with trusted operational partners where needed to provide, maintain, and improve the service, always in accordance with this Privacy Policy.
• For legal reasons: We may disclose information if required by law, court order, or to protect the rights, safety, or property of EliteSingles AU, our members, or the public.

4. Security Measures

EliteSingles AU employs industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (256-bit).
• Access controls: Personal data is accessible only to authorised personnel who require it for their role, protected by multi-factor authentication.
• Infrastructure: Our servers are hosted in secure, ISO 27001-certified data centres with 24/7 physical security and monitoring.
• Regular audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Incident response: In the unlikely event of a data breach, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

5. Cookies & Tracking

We use cookies and similar technologies to provide, improve, and secure our Service. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

Types of cookies we use:

• Essential cookies: Required for the Service to function - for example, keeping you logged in during your session.
• Functional cookies: Remember your preferences, such as language settings and search filters.
• Analytics cookies: Help us understand how members use the platform so we can improve it. These are anonymised and aggregated.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account:

• Your profile, photos, and messages are removed from the Service immediately.
• Certain information may be retained for up to 30 days in our backup systems before permanent deletion.
• We may retain anonymised, aggregated data for analytics purposes indefinitely.
• Information required for legal, tax, or regulatory purposes will be retained for the period required by applicable law.

7. Your Legal Rights

Under the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth), you have the following rights:

• Access: You may request a copy of the personal information we hold about you at any time.
• Correction: You may update or correct inaccurate personal information through your Account Settings or by contacting us.
• Deletion: You may request that we delete your personal information. You can also delete your account directly through Account Settings.
• Portability: You may request a machine-readable export of the data you have provided to us.
• Complaint: If you believe we have breached the APPs, you may lodge a complaint with us. If unsatisfied with our response, you may escalate to the OAIC.

To exercise any of these rights, please contact our Privacy Officer. We will respond within 30 days as required by Australian law.

8. Contact & Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: privacy@elitesingles.com.au
• Mail: Privacy Officer, EliteSingles AU, Level 10, 17 York Street, Sydney NSW 2000
• Online: Visit our Contact page and select "Privacy Enquiry" as your topic.

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.