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How can we help?
Our team is here to provide the support you deserve - whether you have membership questions, need technical help, or are exploring partnership opportunities.
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Fill in the form below and our team will get back to you within 4 business hours.
Member Support
Priority assistance for existing members. Typical response within 4 business hours.
Browse FAQ arrow_forwardPress & Editorial
For media inquiries, interviews, or partnership proposals.
mail press@elitesingles.com.auOur Office
Level 10, 17 York Street
Sydney NSW 2000
Australia
Common Inquiries
Frequently Asked Questions
Quick answers to the questions our support team hears most often.
How do I reset my password? expand_more
Click "Forgot password?" on the login page. You'll receive an email with a secure link - the link expires after 1 hour. Check your spam folder if you don't see it.
Is my personal data secure? expand_more
Yes. We use SSL/TLS encryption for all data, conduct manual profile verification, and never sell your data. Read our Privacy Policy for full details.
Can I pause or cancel my membership? expand_more
Both are available from Account Settings. Pausing hides your profile temporarily; cancelling stops auto-renewal. You keep access until the current billing period ends.
What makes EliteSingles different? expand_more
We use the scientifically validated Five Factor Model to match based on deep compatibility. Over 85% of members hold a university degree - quality over quantity.
How long does support take? expand_more
We respond within 4 business hours. Premium members get priority support. For urgent issues, select the appropriate topic in the form above.
How do I permanently delete my account? expand_more
Go to Account Settings -> Delete Account. This is permanent - data is removed within 30 days. Cancel any active Premium subscription first to avoid renewal charges.