Terms of Service

1. Acceptance of Terms

By accessing or using the EliteSingles AU matchmaking service ("the Service"), you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and EliteSingles AU. If you do not agree to all of these terms, do not use the Service.

We reserve the right to modify these terms at any time. Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms. We will notify registered members of material changes via email or through the Service.

2. Eligibility Criteria

To register for an account and use the Service, you must meet the following criteria:

• You must be at least 18 years of age.
• You must be legally single or separated from your spouse.
• You must not have been convicted of a felony or any crime involving violence, harassment, or sexual misconduct.
• You must provide accurate, current, and truthful information during registration and maintain the accuracy of such information.
• You must not be currently registered with any sex offender registry in any jurisdiction.

We reserve the right to verify your eligibility at any time. Providing false information may result in immediate termination of your account without refund.

3. Membership & Fees

EliteSingles AU offers both free and premium subscription models. The free membership allows you to create a profile, complete the personality assessment, and receive daily match suggestions. Premium membership is required to access messaging, full-size photos, detailed compatibility reports, and other advanced features.

Premium subscriptions are offered in 3-month, 6-month, and 12-month plans. All fees are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable.

Automatic Renewal: Premium subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date. You authorise us to charge your payment method for the renewal term at the then-current rate.

Cancellation: You may cancel your Premium subscription at any time through your Account Settings. Upon cancellation, you will retain access to Premium features until the end of your current paid period. No partial refunds are provided for unused time, except as required by Australian Consumer Law.

4. Code of Conduct

Our platform is designed for professional, respectful interaction. You agree not to:

• Harass, stalk, threaten, or intimidate other members.
• Post, share, or transmit any content that is obscene, offensive, defamatory, or otherwise inappropriate.
• Use the Service for any commercial purpose, including advertising, solicitation, or spam.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Solicit personal information, financial details, or passwords from other members.
• Upload or share any material containing viruses, malware, or harmful code.
• Attempt to gain unauthorised access to other members' accounts or our systems.

Violation of this Code of Conduct may result in immediate suspension or termination of your account without refund, at our sole discretion.

5. User Content

You retain ownership of the content you post on the Service, including your profile text, photos, and messages ("User Content"). By posting User Content, you grant EliteSingles AU a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, and distribute your User Content solely for the purpose of operating and improving the Service.

You are solely responsible for your User Content. We reserve the right to review, edit, or remove any User Content that violates these Terms or our guidelines, at our discretion and without notice. We may also remove inactive or incomplete profiles to maintain the quality of our community.

6. Termination

You may terminate your account at any time through your Account Settings. EliteSingles AU may suspend or terminate your account at any time, with or without cause, including but not limited to violation of these Terms.

Upon termination:

• Your right to access and use the Service will immediately cease.
• We may retain certain information as required by law or for legitimate business purposes, in accordance with our Privacy Policy.
• If your account is terminated for violation of these Terms, you will not be entitled to any refund.

7. Limitation of Liability

EliteSingles AU provides a platform for connection but does not guarantee success, compatibility, or the conduct of any member. To the fullest extent permitted by law:

• We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Service or interactions with other members.
• We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of member profiles or the matching algorithm.
• Our total liability for any claim arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or for any other liability that cannot be excluded by Australian law.

8. Dispute Resolution

If a dispute arises between you and EliteSingles AU, we encourage you to first contact our support team to pursue an informal resolution. Most disputes can be resolved through direct communication.

If an informal resolution is not possible within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre before commencing legal proceedings. These Terms are governed by the laws of New South Wales, Australia, and any legal proceedings shall be brought exclusively in the courts of New South Wales.